Community Portal

FAQs

 

PORTAL

1. How do I change my password?

After logging in, click the “My Login” tab on left side of page. Enter the new password in the blank space and click “Update Login”.

2. How can I change my contact information – email, address, phone?

Go to the left side of the dashboard on your Owner’s Portal and click “My Contact Info.”  You can change your email address, phone, and mailing address from this screen.  You can also update your communication and billing preferences. 

3. How can I submit a work order, billing inquiry, amenity reservation or general request?

Go to the left side of the dashboard on your Owner’s Portal and click “Submit a Request.”  From there you can select your request from the drop-down menu.  Requests will be routed to the appropriate party.

4. I own multiple properties and/or I am a member of a Community Association that has a Master Association. How do I see and manage both of my accounts in my Owner Portal? 

After logging in, click “Submit a Request” from the left menu and select "General Question" from the drop down. Please provide the details of the accounts you would like to link, and let us know what your mailing address is, if it is not already the same on all accounts.

5. I have a question about my account or billing. How do I contact the management company?

After logging in, click “Submit a Request” from the left menu and select "Billing Question." You can select "General Question" if you need information about your association but not specifically about your owner account. 

 

SALES

1. How can I order a resale package and/or questionnaire from the Association?

When a settlement date is scheduled, a 3407 or 5407 Resale Certificate must be provided.  You can order this by going to www.homewisedocs.com   Register as a new user if you never used this website before.  After registering you would order for the sale of a unit, and search by the association name.  You will need to order a PA Compliance package for resale packages and Questionnaire for Mortgage lenders.  Contact resales@camcomgmt.com with any questions.

 

PAYMENTS

1. Can I pay my assessments online?

Yes! Once you are logged in, select the “Make a Payment” button to be directed to the payment processing service.

2. What are my payment options?

Below is a summary of the options offered through our Owners Portal:

  • Auto Draft:Auto Draft or ACH Direct Debit allows you to enter your checking/savings account information and the Association will automatically deduct your fees on the 5th of every month.  If the 5th falls on a weekend or holiday, it will be scheduled on the next available business day.  The draft amount will be changed automatically if there is an increase in the recurring amount.  ACH Direct Debit is applicable to all monthly recurring assessments, utility and usage fees and charges (if any) imposed against the Unit by the governing documents of the Association.

  • One-time eCheck Payment: You can authorize the Management company to process a one-time payment using the bank account and routing number that you provide.

  • Recurring eCheck: You can setup a recurring payment on a monthly or quarterly basis. With recurring eChecks, you control the date that your payment is made.  Note, the assessment amount will not automatically update according to the Association’s assessment amounts.

  • Credit/Debit Card: These payments are handled by Paylease/Zego, a third party processor. Everything is integrated with your Owner’s Portal so you don’t need another login.  Please note, processing fees are applied for this type of payment.

 

3. If I want to mail in a check, where do I send it?

Check must be written payable to the name of your association.

Your account # must be written on the memo line of check.

Mail Payments to:

 

Name of your Association

C/O CAMCO

P.O. Box 11995

Newark NJ 07101-4986

 

ASSOCIATION

1. What are the Governing Documents of an Association?
Property owners associations derive their basic legal authority for their existence, activities, and actions from state statutes (laws) and certain legal documents:

  • Articles of Incorporation
  • Declaration of Covenants, Conditions and Restrictions
  • By-Laws
  • Board Resolutions
  • Rules & Regulations

2. What are the Articles of Incorporation?

  • Bring the corporation into existence
  • Define the basic purpose and powers of the corporation
  • Indicate there will be a board of directors and may, identify the initial board

 

3. What are Declaration of Covenants, Conditions and Restrictions?

The underlying document of a property owners association, apart from state law, is the Declaration, also referred to as Covenants, Conditions, and Restrictions (CC&Rs). The Declaration is the constitutional law of the association. The Declaration defines the limits and inclusions of ownership for the owners and the association. As a legal entity the association is better prepared to pursue certain business needs, such as entering contracts, raising funds, filing liens, and collecting fees in a foreclosure.
The Declaration may contain:

  • Definitions of the physical elements of the property
  • The method for determining the share of interest in the common area for each property owner
  • A list of the responsibilities for the association and individual owners and permitted uses of common areas and individual units
  • Responsibilities for care of the association and the common areas
  • Restrictions on the use or enjoyment of properties in the association and common areas

 

4. What are Bylaws?

The Declaration forms the constitutional foundation of the association; Bylaws define the laws and operating procedures of the association. Bylaws detail the framework for governing the association that is authorized in the Declaration. They address the association's structure, the board, the officers, definition of a quorum, ability to enter into contracts, etc. Bylaws provide reliable guidance for board members at meetings in addition to:

  • Requirements of membership meetings
  • Voting rights of property owners
  • Procedures for electing the board of directors
  • Procedures for the board of directors to elect officers
  • General powers and duties of the board

 

5. What are Board Resolutions and Rules & Regulations?

Board Resolutions are formal policies, procedures and decisions that are adopted and approved by the Board of Directors. Rules and regulations are the operational and behavioral laws that apply directly to association members and may govern the lots, units, and common areas. They may state acceptable and/or unacceptable conduct for all owners, guests, visitors and tenants. Good rules serve the interests of the entire association and protect the common areas. Some common examples of rules are below:

  • Architectural controls
  • Lawn and holiday decoration restrictions
  • Home maintenance standards
  • Noise complaint policies
  • Home occupancy limits
  • Parking rules and guidelines
  • Pet size and quantity limits
  • Short-term rental restrictions
  • Trash and recycling rules